Last updated: 17 October 2026
1. Introduction
These Terms & Conditions ("Terms") govern your use of digitalgene.in, the Digital Gene mobile application and all services offered through them (together, the "Platform"). The Platform is owned and operated by Digital Gene, a proprietorship firm in India ("Digital Gene", "we", "us" or "our"). "You", "your", "user" or "client" means any person or business that visits the Platform, creates an account, places an order or accepts a proposal.
By accessing the Platform, creating an account, placing an order or accepting a proposal, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy and Disclaimer. If you do not agree, please do not use the Platform.
2. Eligibility
You must be at least 18 years old and competent to enter into a contract under the Indian Contract Act, 1872. If you use the Platform on behalf of a business, you confirm that you are authorised to bind that business to these Terms.
3. Your account
3.1 You must provide accurate, current and complete information when you create an account and keep it updated.
3.2 You are responsible for keeping your password confidential and for all activity under your account. Tell us immediately at info@digitalgene.in if you suspect unauthorised use.
3.3 We may suspend or close accounts that provide false information or breach these Terms.
4. Our services
4.1 Fixed-price services: each service lists its deliverables, delivery time, free changes and price per item before you pay. Bulk discounts apply to the whole order as shown on the website.
4.2 Monthly services and custom work: these are provided on the basis of a written proposal and agreement that you accept on the Platform.
4.3 Plans of action: for strategy services and proposals, a plan of action is prepared and reviewed by our team before it is shared with you. Work begins only after you approve the plan and make the payment.
4.4 We may add, change or discontinue any service, package or price at any time. Changes do not affect orders already paid for.
5. Orders, prices and payment
5.1 All prices are in Indian Rupees (INR). Digital Gene is not registered under the Goods and Services Tax (GST) Act, so no GST is charged and the price shown at checkout is the final price.
5.2 The full price of an order or of a monthly term is payable in advance. Work starts only after payment is received.
5.3 Payments are processed securely by our payment partner, Razorpay. We do not see or store your card, UPI or bank details.
5.4 Prices do not include third-party costs such as advertising spend, domain names, website hosting, paid plugins or themes, stock images or music, publisher or listing fees, marketplace fees, courier charges or payment gateway fees, unless the package expressly says so.
5.5 If a price is shown incorrectly because of a technical or typing error, we will inform you before work starts. You may then pay the correct price or cancel the order for a full refund.
5.6 Prepaying a quarterly, six-monthly or yearly term does not change the monthly delivery schedule. Discounts apply only to the term for which they were offered.
6. Your responsibilities
6.1 You must share complete and accurate requirements, information, files, logins and approvals needed for the work within 3 working days of placing an order, and reply to our questions within 2 working days.
6.2 You confirm that you own or have the right to use all logos, images, videos, music, text, trademarks and other material you give us, and that using them does not infringe anyone’s rights or break any law. You will indemnify us against any claim arising from such material.
6.3 You are responsible for the accuracy of the claims, offers, prices and product information you ask us to publish, and for complying with all laws that apply to your business and advertising, including those relating to medical, financial, legal and food claims.
6.4 Where you give us access to your social media, advertising, marketplace or website accounts, you remain the owner of those accounts and are responsible for their compliance with the platform’s own rules.
7. Delivery and timelines
Delivery timelines and the way we deliver are described in our Shipping & Delivery Policy. Timelines start only after payment is received and your requirements are complete, and they pause for any period during which we are waiting for anything from you.
8. Changes (revisions)
8.1 Every item includes 2 free changes. A change is an edit within the original brief. Further changes are charged separately and quoted before we start.
8.2 New ideas, new content, a change of direction or additional deliverables are not revisions and will be quoted separately.
8.3 Change requests must be made within 7 days of delivery. Unused changes lapse when the order is completed.
8.4 Design and video work is first shared as a watermarked, lower-resolution preview. Final files without a watermark are delivered after you accept the work. Previews may not be used, published or edited.
9. Acceptance and completion
An order is treated as completed when you accept the delivery in your account, or 7 days after delivery if you have not accepted it or requested a revision within that time.
10. Cancellation and refunds
Orders cannot be cancelled after payment except as described in our Refund & Cancellation Policy, which forms part of these Terms.
11. Intellectual property
11.1 After full payment and completion, you own the final deliverables created specifically for you. Source and editable files are included only where the package says so.
11.2 Stock assets, fonts, templates, software and third-party materials remain subject to their own licences.
11.3 Our questionnaires, planning frameworks, processes, templates, software, the Platform and all its content remain our property. You may not copy, reproduce, resell or create derivative works from them.
11.4 We may display the work we create for you in our portfolio and marketing unless you ask us in writing not to.
12. Confidentiality
Each party will keep the other’s confidential information private and use it only for the purpose of the services, except where disclosure is required by law.
13. Third-party platforms
Our services often involve platforms such as Meta (Facebook and Instagram), Google, YouTube, LinkedIn, X, Threads, Amazon, Flipkart, Meesho and others. We are not responsible for their decisions, policies, outages, algorithm changes, account restrictions, ad rejections, listing removals or charges.
14. Prohibited use
You may not use the Platform or our services for anything that is unlawful, misleading, defamatory, obscene, hateful or infringing; for gambling, adult content, weapons, drugs, pyramid or multi-level marketing schemes, or unapproved financial or medical claims; or to send spam. We may refuse or stop any work that we believe breaks this clause, without a refund.
15. No guarantee of results
Marketing outcomes such as reach, followers, leads, sales, rankings and returns on advertising depend on many factors outside our control. We do not guarantee any specific result. Please read our Disclaimer.
16. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to an order or service is limited to the amount you actually paid for that specific order or that month of service. We are not liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, data, goodwill or business opportunity.
17. Indemnity
You agree to indemnify and hold Digital Gene harmless from any claim, loss, liability or expense (including reasonable legal fees) arising from your breach of these Terms, the material you provide, or your use of the deliverables.
18. Suspension and termination
We may suspend or terminate your access to the Platform or stop any service if you breach these Terms, fail to pay, act abusively towards our team, or if continuing would expose us to legal risk. Any refund in such cases is governed only by the Refund & Cancellation Policy.
19. Force majeure
We are not responsible for any delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, government action, internet, power or platform outages, strikes or civil unrest. Timelines will be extended by the period of such an event.
20. Governing law and jurisdiction
These Terms are governed by the laws of India. Any dispute will first be attempted to be resolved by good-faith discussion over email. If not resolved within 30 days, the courts at the place of Digital Gene’s principal place of business shall have exclusive jurisdiction.
21. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Orders already paid for remain governed by the Terms accepted at the time of payment.
22. Contact and grievances
For any question or complaint about these Terms or our services, write to info@digitalgene.in. We aim to acknowledge every email within 2 working days.
Registered address: Kharadi, Pune, Maharashtra, India
Questions? Write to info@digitalgene.in.