Last updated: 17 October 2026

Digital Gene ("we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you use digitalgene.in and the Digital Gene app (the "Platform"). It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.

By using the Platform you consent to the collection and use of your personal data as described here.

1. Data we collect

a) Account data: your name, business or brand name, email address, mobile number and password (stored only in encrypted, hashed form).

b) Order data: requirements, questionnaire answers, files and media you upload, messages with our team, approvals, proposals and delivery records.

c) Payment data: payment status, amount, date and transaction reference. Card, UPI and bank details are collected and processed directly by our payment partner, Razorpay. We do not see or store them.

d) Technical data: IP address, browser and device type, pages visited and a session cookie that keeps you signed in.

e) Marketing account data: where you give us access to your social media, advertising, marketplace or website accounts, we use that access only to deliver the services you ordered.

2. How we use your data

a) to create and manage your account;

b) to plan, deliver and support the services you order;

c) to prepare plans of action and proposals;

d) to process payments, issue invoices and maintain records required by law;

e) to send you service updates, delivery notices and important changes;

f) to improve the Platform and our services; and

g) to prevent fraud and comply with legal obligations.

We do not sell, rent or trade your personal data.

3. Planning and support tools

To prepare plans of action, some deliverables and answers in the help window on our website, we use software service providers that process your questionnaire answers, requirements and questions on our behalf. We do not share your payment details with them. Every plan and deliverable is reviewed by our team before it reaches you.

4. Who we share data with

We share personal data only as needed with:

a) service providers who help us run the Platform, such as hosting, email, payment processing (Razorpay), calendar and video meetings (Google), and planning and support software;

b) third-party platforms where we act on your behalf, such as Meta, Google or marketplaces, only to the extent needed for your order; and

c) government or law enforcement authorities when required by law.

Some of these providers may process data outside India. We take reasonable steps to ensure your data is protected wherever it is processed.

5. Cookies

We use essential cookies to keep you signed in and to remember your cart. We do not use third-party advertising cookies on the Platform.

6. Data retention

We keep your data for as long as your account is active and as needed to provide services, resolve disputes and meet legal, tax and accounting requirements. When it is no longer needed, we delete or anonymise it.

7. Security

We use reasonable security practices, including encrypted connections, hashed passwords, access controls and secure payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may:

a) access the personal data we hold about you;

b) ask us to correct or update inaccurate data;

c) ask us to erase your data, unless we must keep it by law;

d) withdraw your consent, which may mean we can no longer provide some services; and

e) nominate another person to exercise your rights in case of death or incapacity.

To exercise any of these rights, write to info@digitalgene.in from your registered email address.

9. Children

The Platform is meant for businesses and adults. We do not knowingly collect personal data from anyone under 18 years of age.

10. Links to other websites

The Platform may link to other websites. We are not responsible for their privacy practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, complaints about the processing of your personal data may be sent to our Grievance Officer at info@digitalgene.in. We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.

Registered address: Kharadi, Pune, Maharashtra, India

Questions? Write to info@digitalgene.in.