Shipping & Delivery Policy

Last updated: 17 October 2026

1. Nature of our services

Digital Gene provides digital marketing services. We do not sell or ship physical goods. All work, including designs, videos, documents, reports, plans of action, website files and access details, is delivered online.

2. How we deliver

Deliverables are shared by email or through a secure download link, and in your Digital Gene account where available. Some deliverables, such as published posts, ad campaigns, listings or websites, are delivered directly on the relevant platform with your authorisation.

3. Delivery timelines

3.1 Each package shows its delivery time before you pay. The delivery date for each order appears in your account as soon as payment is received.

3.2 Delivery time is counted in calendar days from the later of (a) receipt of payment and (b) receipt of complete requirements, files and access.

3.3 If we are waiting for information, files, access or approvals from you, the delivery date is extended by the same number of days.

3.4 Monthly services are delivered on the schedule set out in your proposal and agreement.

4. Delays

If we expect a delay, we will inform you in your account. If we are unable to deliver for reasons within our control, the Refund & Cancellation Policy applies.

5. Products sent to us

For services such as product photography, you are responsible for sending products to us at your own cost and risk. We will return them by courier after the work is completed, with courier charges payable by you. We are not responsible for loss or damage caused by courier companies.

6. Service area

We provide services to clients across India. Delivery is online, so no shipping charges apply to our services.

7. Contact

For any question about delivery, write to info@digitalgene.in with your order number.

Questions? Write to info@digitalgene.in.